Refund policy

At Play By Proxy UAE, we are committed to delivering high-quality products and ensuring customer satisfaction. If you receive a damaged or incorrect item, we're here to help.

Returns Eligibility

You may request a return or replacement within 3 days of receiving your order if:

  • The item arrived damaged during delivery.
  • You received the wrong product or an incorrect order.

To process your request, please contact us within 3 days of delivery with your order number and clear photos of the item and packaging.

Custom Printed Products

As all custom printed cards and personalized products are made to order, they cannot be returned or refunded due to a change of mind, incorrect artwork submitted by the customer, or any other non-manufacturing reason.

A replacement or refund will only be offered if:

  • The custom product was manufactured incorrectly, or
  • You received an item different from the one approved or ordered.

Return Shipping

For approved returns due to damaged or incorrect items, Play By Proxy UAE will provide a prepaid return shipping label or arrange return postage at no cost to you.

Refunds

Once the returned item has been received and inspected, approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.

If you have any questions regarding your order, please contact our customer support team, and we'll be happy to assist you.

Return Process

If your order is eligible for a return, you can initiate the request within 3 days of delivery by following these steps:

  1. Log in to your account and go to My Orders.
  2. Select the order containing the eligible item(s).
  3. Click Request a Return and choose the item(s) you wish to return.
  4. Provide the reason for the return and upload clear photos if the item is damaged or incorrect.
  5. Submit your return request for review.

Once we receive your request, our team will verify the information. If the return is approved, we will provide a prepaid return shipping label or arrange collection where applicable.

After the returned item has been received and inspected, your refund or replacement will be processed. Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.

Please note: Custom printed and personalized products are not eligible for return unless they were manufactured incorrectly or an incorrect item was delivered.